Or click on the YES button to reply that the response was helpful and/or to say “Thank You”. If my post resolved your problem please mark this post as an " Accepted Solution". For updating drivers you may refer to the article mentioned below. ĭocument error messages accurately, even better is to take a screenshot of it and upload here. First, try to update or install the latest driver of HP Colour Laserjet CM1312 MFP printer from the manufacturer's website and see if it helps you to fix the issue.
The installation was completed successfully, now you must. wait until the installation asks to connect the printer/scanner. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe. Only reconnect the printer to the power supply and switch it on (if this does not happen automatically). download only this complete package: HP Color LaserJet CM1312 MFP Series Full Solutionįile name: CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe ( 308.8 MB). If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the "Devices and Printers" window look for your HP Printer. right-click Start, search for "control panel" and open "Devices and Printers". Uninstall all HP printer software > via "Programs and Features" right-click Start, search for "control panel" and open "Programs and Features". Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer > unplug the power cord from the socket!. 
Uninstall HP printer software, and then remove the printer from your Devices list. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press. Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10. Remove "HP Support Solutions Framework" through Add/Remove programs on PC. 
HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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